How can I track my zhike fruit peel oil order?
Tracking is milestone-based plus carrier-based. Milestones you receive proactively: order confirmed (PI issued) → raw material / batch allocated → production/QC completed (COA issued) → shipment booked → departed (courier airway number, or vessel/container number with ETD) → arrived (ETA) → delivered. Courier and air shipments come with live tracking links (DHL/FedEx/UPS/AWS); sea shipments are tracked by container number through your forwarder, with our logistics desk mirroring the milestones.
Communication: your account manager reports at each milestone by email (and WeChat/WhatsApp where preferred); documentation (COA, invoice, packing list, SDS, certificates) is sent electronically at shipment, with originals following per the agreed document-delivery point. If any milestone slips (e.g. QC delay, vessel change), you are informed before the original date passes, with the revised date and reason. Post-delivery, batch records remain available for audit for the product's shelf life plus the agreed retention period.
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This article was published on 2026-09-29, and last updated on 2026-09-29. The article will be continuously updated.
