How can I track my Sichuan pepper oil order?
You receive a tracking number by email/SMS as soon as the goods are dispatched, and a dedicated account manager keeps you updated through production milestones.
Tracking Channels
| Stage | What you receive |
|---|---|
| Production | Weekly status update with photos at key checkpoints |
| QC release | COA and batch record by email |
| Dispatch | Courier/air/sea waybill with tracking number |
| In transit | Real-time link (DHL/FedEx/UPS/carrier portal) |
| Delivery | POD (proof of delivery) on request |
- Express: track by waybill on the courier website or app
- Sea: vessel name, voyage, ETD/ETA, container number via carrier or our forwarding agent
- 24/7 WhatsApp/WeChat/email support for shipment queries
- Any delay beyond 48 hours is proactively reported with a revised ETA
This article was published on 2026-09-07, and last updated on 2026-09-07. The article will be continuously updated.