How do you handle a quality complaint or dispute?
Top treats complaints seriously:
- Notify us within the validity window with the lot number, COA reference and the issue
- We review the retained sample and the batch COA / GC-MS / sensory result
- If a genuine non-conformance is confirmed (e.g., off Q/XXXX, weak benzyl/indole profile, excessive solvent residue), we offer replacement, credit or refund per the contract
- For disputes we can involve a third-party lab (SGS, Eurofins) with costs allocated by outcome.
Keep the original pack sealed where possible. Our aim is a fair, documented resolution — we do not argue against our own lot data.
Relate Products
This article was published on 2026-09-22, and last updated on 2026-09-22. The article will be continuously updated.
