How can I track my green mandarin oil order from production to delivery?
Every order gets a single contact point and a tracking update at each milestone, so you always know where your oil is — from raw peel selection to the final delivery.
Order Tracking Milestones
| Stage | What you receive | When |
|---|---|---|
| Order confirmation | PI, proforma invoice, production schedule | Same day |
| Raw material | Batch allotment, origin certificate (Xin Hui/other) | Before pressing |
| Production | Pressing date, batch number, photos on request | On the day of production |
| QC release | COA, GC-MS report, batch status | Within 5 working days of production |
| Shipping | Booking confirmation, vessel/flight number | On booking |
| In transit | Waybill number, container number, ETA | Once handed to carrier |
| Delivery | POD (proof of delivery) | On arrival |
- Your batch number is the key to every document: COA, GC-MS, SDS and certificate all reference it
- For recurring orders we share a rolling production calendar so you can plan stock
- Any delay beyond the committed lead time is communicated proactively with a revised ETA
- We provide photos/videos of filling and labelling for private-label batches on request
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This article was published on 2026-09-07, and last updated on 2026-09-29. The article will be continuously updated.
