What is the after-sales policy for this green mandarin oil?
Our after-sales commitment goes beyond delivery: batch archives, documentation support, and technical advice stay available for the life of your product. The key policies below define what you can rely on after the drums arrive.
After-Sales Policy
| Service | Commitment |
|---|---|
| Retained samples | Every batch archived for 24 months for re-testing |
| Documentation re-issue | CoA, GC-MS, SDS, and certificates re-issued on request (free for active orders) |
| Regulatory support | EU allergen tables (D-Limonene, γ-Terpinene, α/β-Pinene, Linalool, Citral, MNMA), US GRAS references, origin statements |
| Technical support | Formulation guidance, dose advice, blending help from our technical desk |
| Replacement / credit | Quality deviations resolved per the complaint process |
| Supply continuity | Stock reservation and contract rollover for repeat buyers |
- Keep your batch numbers: they unlock every after-sales service, from re-testing to documentation
- We answer technical questions within 1-2 working days via your sales contact
- For launch projects, we can co-develop the specification and the label compliance file before you commit volume
- If the market moves (new allergen rules, new import rules), we proactively update you with the revised documentation needs
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This article was published on 2026-09-07, and last updated on 2026-09-29. The article will be continuously updated.
