How can I track my order?
You receive tracking visibility at every stage: production status updates, photos of your goods before shipping, and a live tracking number for the courier or vessel once dispatched.
Tracking Points
| Stage | What you receive |
|---|---|
| Production | Status update when batch starts & completes QC |
| Pre-shipment | Photos of goods, batch labels & packing |
| Dispatch | Tracking number + carrier link (DHL/FedEx/UPS) |
| Sea freight | Bill of Lading + vessel/schedule info |
| Delivery | Proof of delivery (POD) on request |
- Express shipments: tracking link sent by email/SMS; updates every step until delivery
- Sea freight: B/L and booking confirmation; we monitor transit and alert you to arrival/ETA changes
- A dedicated account manager follows your order from quotation to delivery; direct WhatsApp/WeChat/email contact available
- In-transit questions (customs clearance, duties, delivery address changes) are handled within the same business day
- For L/C orders, the document set is presented through your nominated bank and shipment status is visible through the B/L
Relate Products
This article was published on 2026-09-07, and last updated on 2026-09-07. The article will be continuously updated.
