What is your after-sales service policy?
Our after-sales service goes beyond delivery: technical support, document re-issue, batch archive verification, market-specific compliance advice and priority supply for repeat customers.
After-Sales Services
| Service | Detail |
|---|---|
| Technical support | Usage, dilution, blending & stability advice by our engineers |
| Document services | Re-issue COA/MSDS/allergen declarations (archived 36+ months) |
| Batch verification | GC-MS comparison of your stock vs reference when needed |
| Compliance advice | IFRA, EU 2023/1545, GB/ChP/FDA labeling questions |
| Market guidance | Certificates & documents for your target country |
| Priority supply | Repeat customers get stock allocation & priority production slots |
| Feedback loop | Product improvement suggestions welcomed & tracked |
- Claims for quality issues follow the 5-step complaint process (see related FAQ) with resolution within ~5 working days
- Archived documents are kept for the full shelf-life period plus regulatory retention (3+ years)
- We share seasonal market updates (harvest, price trend, availability) with regular customers so you can plan purchasing
- A customer satisfaction review is conducted after each large order to improve our service continuously
- No 'dead-end' support: your account manager remains your contact for the lifetime of the business relationship
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This article was published on 2026-09-07, and last updated on 2026-09-07. The article will be continuously updated.
