Is the hydrosol certified organic, and can I make clean-beauty claims?
Not organic-certified (no organic claim); supports 100% natural, additive-free and clean-beauty claims.
How can I track my order after it is placed?
Milestone tracking from production to delivery; B/L or tracking number shared; 1-day response to status queries.
What is the order process and overall timeline?
Inquiry→sample→PI→deposit→production→QC→payment→shipment→docs; bulk cycle ~4–7 weeks including transit.
Do you offer OEM / private-label services for osmanthus hydrosol?
Full OEM/ODM from 5 L MOQ: private label, custom packaging, custom blends and brand documentation.
Do you provide formulation support for developing finished products?
Starter formulas, preservation and stability advice, scale-up support and label/IFRA guidance for finished goods.
Is the osmanthus hydrosol truly natural and additive-free?
100% single-ingredient distillate; no alcohol, fragrance, synthetic color or added preservatives — flower and water only.
What is the MOQ and how does volume pricing work?
MOQ 5 L / 5 kg; tiered volume pricing down to the best rate at 500 L+; annual contracts can reserve season volume.
Is the preservative-free hydrosol safe from microbial contamination?
Safe by design: steam-sterilized, aseptic filled, low pH; every batch passes microbial release testing.
Which loading ports do you use and how is export clearance handled?
Ships from Shenzhen, Shanghai or Ningbo; full export clearance handled by us with inspection before loading.