How is the osmanthus hydrosol produced?
Steam distillation of fresh golden blossoms; hydrosol co-collected with the oil phase; distilled within hours of harvest.
What export documents do you provide with each shipment?
Invoice, packing list, B/L, COA, MSDS, certificate of origin and inspection reports per shipment.
Is the hydrosol compliant with EU REACH and the EU Cosmetics Regulation?
Supports EU 1223/2009 cosmetic compliance and IFRA 51st; REACH duties depend on tonnage and importer role.
Can you create a custom scent or blend based on my brief?
Custom blending to your brief: osmanthus + floral waters, EOs or naturals; 2–3 direction samples per development.
What packaging options are available for bulk and retail?
30 mL sample to 1000 L IBC; PET/HDPE/aluminum; retail sprays to industrial drums, all brand-customizable.
How much hydrosol fits in a container?
Loading plan per shipment; ~18–20 IBCs per 20 ft, palletized bottles/jerry cans, exact liters confirmed in plan.
How do you handle complaints and resolve issues?
Four-step process (report→verify→decide→resolve), 48-hour response, ~7-day settlement; COA-backed decisions.
Do you provide a Certificate of Analysis (COA) for every batch?
Every batch ships with COA: identity, physical, microbial, heavy metals and full traceability.
What certifications and standards does the osmanthus hydrosol comply with?
ISO 9001 production; ISO 9235:2021, IFRA 51st, EU 1223/2009 and FDA 21 CFR §182.20 compliance documented.