How does your company handle complaints about zedoary turmeric oil?
We handle complaints through a formal five-step process: register, review, root-cause, correct, and close. A dedicated quality engineer takes ownership, and we target resolution within 15 working days. Every batch is backed by retained samples kept for 24 months, so physical re-testing is possible for any quality dispute.
Five-Step Process
| Step | What happens |
|---|---|
| 1. Register | Complaint logged with batch number, COA and photos within 24 hours |
| 2. Review | QC and sales team assess whether the issue is quality, transit or usage |
| 3. Root cause | Samples re-tested; production and transit records reviewed |
| 4. Correct | Replacement, credit or corrective action plan confirmed |
| 5. Close | Report issued; preventive measures shared with you |
How To File A Complaint
- Contact your dedicated sales engineer with the batch number and issue description
- Send photos of unopened and opened containers if transit damage is suspected
- Include your COA and any third-party test report if available
- For analytical disputes we recommend a joint re-test with an accredited laboratory
Notes
- Resolution target is 15 working days from a complete complaint file
- Retained samples are kept for 24 months per batch
- Transit damage claims must be filed within 30 days of receipt
- Complaints are logged into a quality database that drives continuous improvement
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This article was published on 2026-09-07, and last updated on 2026-09-07. The article will be continuously updated.
