What is your after-sales policy for zedoary turmeric oil?
Our after-sales policy covers technical support, documentation, storage guidance, claims and supply continuity. After delivery you keep access to our QC team for formulation advice, COA and specification documents, storage troubleshooting, and fast claim handling for transit damage or quality issues.
After-Sales Services
| Service | What we provide |
|---|---|
| Technical support | Formulation, dilution and usage advice from our chemists |
| Documentation | COA, MSDS, spec sheet and certificate re-issuance at any time |
| Storage guidance | Temperature, container and shelf-life recommendations |
| Claim handling | Transit damage or quality claims within 30 days of receipt |
| Supply continuity | Batch reservation and priority production for reorders |
Claim Policy
- Transit damage: photos within 30 days of receipt; replacement or compensation confirmed
- Quality disputes: re-test against retained samples kept for 24 months
- Documentation errors: corrected documents re-issued within 3 working days
- No claims accepted for misuse, improper storage or unauthorized modification
Notes
- After-sales support is available for 12 months after delivery
- A dedicated sales engineer remains your single point of contact
- We provide regulatory documents needed for your local registration
- Reorder pricing and production priority are guaranteed for regular customers
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This article was published on 2026-09-07, and last updated on 2026-09-07. The article will be continuously updated.
