What is your after-sales and claims policy for wintersweet flower wax?

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Accepted Answer

Our after-sales and claims policy is designed for long-term buyer confidence: ItemPolicyQuality claim windowWithin 30 days of receiptEvidence requiredBatch number, photos/video, original packagingConfirmed quality issueReplacement or credit for affected batchTransit damageFile claim with carrier; we assist with documentationDocumentation supportCOA reissue, MSDS, registration support — always availableTechnical supportFormulation and usage guidance, free for customersWe stand behind every batch with a 30-day claims window and a 24-month shelf-life commitment under correct storage. Claims are reviewed case by case, and long-term customers enjoy priority handling.

Item	Policy
Quality claim window	Within 30 days of receipt
Evidence required	Batch number, photos/video, original packaging
Confirmed quality issue	Replacement or credit for affected batch
Transit damage	File claim with carrier; we assist with documentation
Documentation support	COA reissue, MSDS, registration support — always available
Technical support	Formulation and usage guidance, free for customers

What is your after-sales and claims policy for wintersweet flower wax?

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