What is your after-sales and quality guarantee policy?
We stand behind every batch: quality claims are accepted within 30 days of receipt against the COA and retained samples, with replacement or credit as the resolution. Technical and regulatory support continues after delivery for repeat and contract customers.
After-Sales Policy
| Item | Detail |
|---|---|
| Claim window | Within 30 days of receipt |
| Evidence | COA, batch number, photos of issue |
| Resolution | Replacement, credit or rework per complaint procedure |
| Retained samples | Held ≥24 months for re-testing |
| Guarantee | Batch matches COA and agreed specification |
- Free after-sales technical advice: dilution, blending, labeling and documentation
- Annual-contract customers receive priority supply and fixed pricing
- Regulatory updates (standards, positive lists) shared proactively for key markets
Contact your account manager for any after-sales or regulatory question at any time.
Relate Products
This article was published on 2026-09-07, and last updated on 2026-09-07. The article will be continuously updated.
