What is the after-sales policy for this valerian root oil?
After-sales support continues beyond delivery: batch archives, documentation, regulatory help and technical advice stay available for the life of your product.
After-Sales Policy
| Service | Commitment |
|---|---|
| Retained samples | Every batch archived 24 months for re-testing |
| Documentation re-issue | COA, GC-MS, SDS and certificates re-issued on request (free for active orders) |
| Regulatory support | T/CAFFCI 70-2023 conformity, FDA 172.510 reference, EU allergen & REACH statements, origin declarations |
| Technical support | Formulation guidance, use levels, blending advice — 1–2 working days response |
| Replacement / credit | Quality deviations resolved per the complaint process |
| Supply continuity | Stock reservation and contract rollover for repeat buyers; harvest-forecast updates |
| Market updates | New allergen rules or import changes communicated with revised documentation needs |
How to Use After-Sales Services
- Keep your batch numbers — they unlock every service (re-testing, documentation, traceability)
- Request technical advice via your sales contact with a short brief (product type, target profile)
- For launch projects, we co-develop the specification and label compliance file before you commit volume
- Contract customers receive a rolling delivery calendar and priority capacity
We measure after-sales success by repeat orders and long-term partnerships — services above are designed around that goal.
Relate Products
This article was published on 2026-09-07, and last updated on 2026-09-07. The article will be continuously updated.
