What after-sales service and claims policy do you offer?
Our after-sales policy protects your purchase at every stage:
Claims Coverage
| Claim Type | Coverage |
|---|---|
| Quality defect (manufacturer fault) | Replacement or refund |
| Quantity shortage | Free top-up shipment with next order, or credit |
| Transit damage | Claim with courier/shipping insurance; we support documentation |
| Non-conforming documents | Corrected documents reissued within 5 working days |
Key Terms
- Claims window: report within 30 days of receipt (15 days for perishable claims)
- Evidence: batch number + photos/video of unopened packaging
- Resolution options: replacement, rework, credit note, or refund
- Insurance: shipping insurance recommended for sea freight; we assist with claims
Long-Term Partnership
- Technical support after sale (formulation, stability, compliance questions)
- Sample continuity for your R&D
- Annual volume rebates for framework contract customers
We treat after-sales as part of the product — your quality team can contact our QC directly at any time.
Relate Products
This article was published on 2026-09-07, and last updated on 2026-09-07. The article will be continuously updated.
