What is your after-sales policy?
After-sales support runs 12 months from delivery: technical formulation support, documentation updates, re-order priority, and warranty against quality defects.
After-Sales Policy
| Service | Detail |
|---|---|
| Warranty | Quality guarantee per COA; replacement/credit for confirmed defects |
| Technical support | Formulation, dilution, and application guidance for 12 months |
| Documentation | Updated SDS/COA re-issue free of charge within the warranty window |
| Re-order priority | Standing-spec repeat orders receive priority capacity |
| Regulatory updates | Notification of standard/pharmacopoeia changes affecting the product |
| Dedicated contact | Account manager + QC email for after-sales queries |
- Warranty excludes issues caused by improper storage, transport mishandling after delivery, or unauthorized modification
- We support your NDI/REACH/cosmetics-notification documentation needs from our technical file
- Long-term partners receive quarterly market and supply updates
Relate Products
This article was published on 2026-09-07, and last updated on 2026-09-07. The article will be continuously updated.
