What is your after-sales service and claim policy?

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Accepted Answer

We provide full after-sales support: technical consultation, documentation, and a clear claim procedure for quality issues. After-Sales ServiceDetailTechnical supportUsage, formulation and storage guidanceDocumentationAdditional docs, certificates and translations on requestQuality claimsValidated against COA and retained sampleTransit damageClaim against courier/forwarder with our assistanceReplacementDefective product replaced or refunded per agreementClaims are handled within 30 days of receipt for transit damage and within 15 days for quality issues (with photos and retained sample comparison). We respond within 24 hours and settle fairly per the contract.Keep the original containers and samples for any claim — this speeds up resolution.

After-Sales Service	Detail
Technical support	Usage, formulation and storage guidance
Documentation	Additional docs, certificates and translations on request
Quality claims	Validated against COA and retained sample
Transit damage	Claim against courier/forwarder with our assistance
Replacement	Defective product replaced or refunded per agreement

What is your after-sales service and claim policy?

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