Can I track my order during production and shipment?
Yes — you receive regular updates at every milestone from order to delivery.
| Milestone | Update You Receive |
|---|---|
| Production start | Confirmation with production schedule |
| Mid-production | Weekly progress report with photos |
| QC completed | COA and QC release notice |
| Shipment ready | Packing details and loading photos |
| Dispatched | Tracking number via courier or carrier |
Communication Channels
- Email, WhatsApp and WeChat for fast responses
- Alibaba Trade Assurance order management for platform orders
- A single account manager assigned to your order for continuity
Once your shipment is dispatched, we stay with you until the goods are received and checked. For sea freight we monitor the vessel schedule and keep you updated on the estimated arrival.
This article was published on 2026-09-07, and last updated on 2026-09-07. The article will be continuously updated.