What is your after-sales service and claim policy?
We guarantee product quality against the COA, and claims are handled under a clear, fair policy.
Quality Guarantee
- Every delivery is verified against the batch COA before release
- If goods fail the agreed specification on receipt, we offer free replacement or refund
Claim Process
| Step | Detail |
|---|---|
| 1. Report | Contact us within 15 days of receipt with photos and issue description |
| 2. Assess | We review against the COA, sampling standard (AQL) and Incoterms |
| 3. Resolve | Free replacement or refund for confirmed non-conforming goods |
Beyond Claims
- Technical support: formulation advice from our perfumers for cosmetics, candles and fragrance use
- Documentation support: customs and regulatory documents for your market
- Steady supply: annual allocation planning for repeat buyers
Your dedicated account manager stays with you after delivery — most issues are resolved within one business week.
Relate Products
This article was published on 2026-09-07, and last updated on 2026-09-07. The article will be continuously updated.
