What is your after-sales policy for peppermint oil?
Our after-sales policy covers technical support, documentation, storage guidance, claim settlement and supply continuity. Every customer is assigned a dedicated sales engineer and after-sales engineer for the lifetime of the cooperation, not just until the goods are delivered.
After-Sales Coverage
| Area | What we provide |
|---|---|
| Technical support | Formulation advice, usage rates, blending tips |
| Documentation | Updated COA, MSDS, spec sheets on request |
| Storage guidance | Best practice for drums, temperature and shelf life |
| Claims | 5-step procedure, settlement within 15 days of agreement |
| Supply continuity | Rolling production plan, priority for standing customers |
Support Window
- COA and retained sample kept for 24 months from production date
- Claims accepted within 30 days of receipt for transport damage, and within the shelf life for quality issues
- Regulatory updates (IFRA, GB standards, EU restrictions) shared proactively with buyers who subscribe
Long-Term Partnership
- Annual volume planning helps us reserve raw material and production slots, stabilising price and lead time
- Repeat customers receive priority allocation during peak season (July-September mint harvest and processing)
- A yearly joint quality review meeting can be arranged, on-site or online, to align specifications
Contact
- Report any issue through your sales engineer or the after-sales mailbox; response within one working day
- Keep the batch number and purchase order number ready for faster handling
Relate Products
This article was published on 2026-09-07, and last updated on 2026-09-07. The article will be continuously updated.
