How can I track my patchouli oil order?
Every order has a tracking path from production to delivery. We report milestones proactively and provide the tracking tools for you to follow at any time.
Tracking Milestones
| Stage | What you receive |
|---|---|
| Order confirmed | Order number and PI reference |
| Production started | Expected completion date |
| QC released | COA/GC-MS summary and batch number |
| Dispatch | Tracking number (courier) or vessel details (ocean) |
| In transit | Status updates per schedule (weekly for ocean) |
| Arrived | Delivery confirmation and document archive |
Tracking Methods
| Method | How |
|---|---|
| Courier tracking | DHL/FedEx/UPS tracking number, link sent at dispatch |
| Ocean tracking | Vessel name, voyage, ETD/ETA; we follow and update you |
| Account manager | Direct WhatsApp/email updates for contract buyers |
| Monthly report | Volume summary, shipments and remaining schedule |
What to Do If There Is a Delay
- Contact your account manager with the order number; we investigate within one working day
- Weather, port congestion and customs are the common causes; we proactively share forecasts when known
- Buffer stock and alternative routings reduce the impact of logistics disruptions
After Delivery
- Confirm receipt, count and seal integrity; sign the delivery note
- Report any discrepancy within 7 days so we can act quickly (see complaint handling FAQ)
- Documents (COA, SDS, origin) are archived and re-issuable for 5 years
Relate Products
This article was published on 2026-09-07, and last updated on 2026-09-07. The article will be continuously updated.
