What after-sales service and claims policy do you offer?

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Accepted Answer

We offer responsive after-sales support with a clear claims path: notify us within 7 days of receipt, keep the sealed samples, and we will settle quality issues with replacement, credit or compensation. After-Sales ItemPolicyDocumentationCOA and batch records kept for every orderClaims windowQuality claims accepted within 7 days of arrivalEvidenceKeep sealed samples and photos; share batch numberSettlementReplacement, credit note or partial refundSupportFormulation, storage and labeling help ongoingAll claims are checked against the batch's own COA and retained samples, which makes resolution fast and objective. Shipping-damage and transit issues are handled with the carrier through the shipping documents.Report any concern with your batch number and photos — we will respond with a resolution plan within 48 hours.

After-Sales Item	Policy
Documentation	COA and batch records kept for every order
Claims window	Quality claims accepted within 7 days of arrival
Evidence	Keep sealed samples and photos; share batch number
Settlement	Replacement, credit note or partial refund
Support	Formulation, storage and labeling help ongoing

What after-sales service and claims policy do you offer?

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