What should I do if my osmanthus flower wax arrives damaged?
If your goods arrive damaged, follow these steps to ensure a fast settlement.
Steps to Follow
- Keep everything — damaged goods and all packaging
- Photograph cartons, tins, and batch numbers
- Notify us within 7 days of receipt with photos and details
- We investigate within 48 hours and agree on replacement, refund, or credit
Carrier Damage
If the damage was caused by the carrier, we help you file a claim. Insurance claims require the same evidence — photographs and packing records.
Settlement Timeline
Most damage claims are settled within one week. Clear photos and a prompt notification speed up the process considerably.
Prevention Next Time
If damage occurs repeatedly, we review the packing specification together and upgrade the protection for your route.
Relate Products
This article was published on 2026-09-07, and last updated on 2026-09-07. The article will be continuously updated.
