What is your after-sales policy?
We stand behind every shipment with a clear after-sales policy.
Quality Guarantee
- Product meets the agreed specification
- Quality claims accepted within 7 days of receipt
- Full documentation (COA, GC-MS) available on request
- Technical support for formulation and usage
What We Cover
| Issue | Handling |
|---|---|
| Wrong product / quantity | Replacement or refund |
| Transit damage | Replacement (with evidence) |
| Quality deviation | Replacement, refund, or credit |
Process
Claims are investigated within 48 hours of receipt of evidence. Resolution is agreed with you: replacement, refund, or credit. For recurring issues, we issue corrective action reports and fix the root cause.
Contact
Your account manager is your single point of contact for all after-sales matters, with responses in 24 hours.
Relate Products
This article was published on 2026-09-07, and last updated on 2026-09-07. The article will be continuously updated.
