How can I track my michelia leaf oil order?
Every order of michelia leaf oil is tracked through production, QC and shipment, and you receive tracking details at each milestone.
Tracking Milestones
| Stage | What you receive |
|---|---|
| Order confirmation | PI with order number and expected schedule |
| Production / filling | Update when filling starts and when QC sampling is done |
| QC release | COA and GC-MS attached with batch number |
| Dispatch | Courier tracking number (samples) or BL/AWB number (freight) |
| In transit | Track-and-trace link for courier; vessel/container updates for sea |
| Delivery | Proof of delivery and final documents |
How You Follow Up
- Courier orders: tracking number is active within 24 hours of pickup on DHL/FedEx/TNT websites
- Sea freight: we share the booking confirmation, vessel name, voyage number and container number; most lines offer online container tracking
- Your dedicated account manager replies to tracking queries within one working day
- We set delivery notifications so you are alerted when the consignment clears customs or arrives at the depot
If Something Goes Wrong
- Delays at customs or port are communicated as soon as we know, with an updated arrival estimate
- If the consignment is damaged in transit, photo evidence and the carrier survey report are the basis for insurance claims — we guide you through the process
- Stock loss claims must be raised within 7 days of receipt per our terms to enable carrier investigation
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This article was published on 2026-09-07, and last updated on 2026-09-07. The article will be continuously updated.
