What is your after-sales policy for michelia leaf oil?
Our after-sales policy is built around long-term supply partnerships: documentation support, responsive technical advice and fair resolution terms are all part of the standard service.
After-Sales Services
| Service | Detail |
|---|---|
| Technical support | Aroma/spec questions, dilution and formulation advice from our application team |
| Documentation support | Re-issue of COA, GC-MS, SDS and origin documents for your records or audits, free of charge |
| Stability guidance | Storage and shelf-life advice for your finished products |
| Specification updates | Automatic notification when our spec or standards (GB/FEMA/IFRA) change |
| Resampling | Replacement sample of a newer batch for seasonal evaluation when needed |
After-Sales Terms
- All batches are retained-sampled for 24 months from production
- Quality claims are accepted per the complaint process with 48-hour acknowledgment
- We keep your order history and spec on file so reordering is a one-message job
- For contract customers we provide quarterly supply-status reports and price outlooks
Our Promise
- One responsible account manager for the life of the account
- Honest communication about availability, crop conditions and lead times — before they affect you
- We treat the first order as the start of a relationship, not a transaction; most of our essential-oil customers have been with us for years
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This article was published on 2026-09-07, and last updated on 2026-09-07. The article will be continuously updated.
