What is the ordering process for this lemongrass oil?
The ordering process is a clear 7-step flow: inquiry (product code TPS-RO-007, grade, quantity, packaging, destination port) → quotation within 24 hours (FOB/CIF terms, specification, lead time) → free sample (100 g + COA + GC-MS) → PI/sales contract confirming terms → production and QC release → booking and shipment → arrival, clearance and receipt. A single account manager handles the whole flow.
Ordering Process
| Step | Action | Timeline |
|---|---|---|
| 1. Inquiry | Grade (DB45/ISO/FCC/organic), quantity, packing, port | - |
| 2. Quotation | FOB/CIF, spec, lead time | Within 24 h |
| 3. Free sample | 100 g + COA + GC-MS | 2 - 3 days dispatch |
| 4. Contract | PI / sales contract with terms | 1 - 2 days |
| 5. Production | Batch manufacture + QC release | 10 - 20 days |
| 6. Shipment | Booking, documents, dispatch | Per schedule |
| 7. Arrival | Clearance, POD, after-sales support | - |
- Grades are quoted with the citral assay stated so there is no ambiguity about what you are buying
- The batch number on the PI links the COA, GC-MS, MSDS and shipping documents end to end
- Annual contracts simplify everything: one agreement, reserved slots, locked pricing and pooled batches
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This article was published on 2026-09-07, and last updated on 2026-09-07. The article will be continuously updated.
