How can I track my lemongrass oil order from production to delivery?
Your order is tracked by milestone: PI and production plan on day 0 → raw material batch and origin confirmed before production → distillation date, batch number and photos on the production day → QC release within 5 working days → booking confirmed → tracking number / container number and ETA in transit → arrival POD on delivery. Delays are always communicated with a revised ETA.
Tracking Milestones
| Milestone | Update to buyer |
|---|---|
| Order confirmed | PI, production plan, batch allocation |
| Raw material | Origin, harvest window, lot number |
| Production | Distillation date, batch number, photos |
| QC release | COA + GC-MS, release report |
| Booking | Vessel/flight, ETA, container number |
| In transit | Tracking number, real-time updates |
| Delivery | POD, discharge confirmation |
- The batch number on the PI is the single key that links COA, GC-MS, MSDS and shipping documents
- Couriers give door-to-door tracking; sea cargo is tracked by B/L and container number
- Your single account manager proactively updates you at every milestone — you never have to chase
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This article was published on 2026-09-07, and last updated on 2026-09-07. The article will be continuously updated.
