What is the after-sales policy for this lemongrass oil?
The after-sales package covers: 24-month retained samples per batch for re-testing; free re-issue of COA/GC-MS/MSDS and certificates for active orders; regulatory support (GB 2760 N090 reference, FDA 21 CFR 182.20 citation, FEMA 2624, IFRA 51st and EU 2023/1545 allergen declarations); technical support within 1-2 working days; replacement or refund for quality deviations per the complaint process; and supply-continuity services such as stock reservation and harvest forecasting for contract customers.
After-Sales Package
| Service | Detail |
|---|---|
| Retained samples | 24 months per batch, re-test on request |
| Document re-issue | Free for active orders |
| Regulatory support | GB 2760 / FDA / FEMA / IFRA / EU allergen files |
| Technical support | 1 - 2 working days response |
| Quality deviation | Replacement / refund per complaint process |
| Supply continuity | Stock reservation, harvest forecast, annual contract renewal |
- Keep your own reserve sample sealed for independent verification in case of disputes
- For contract customers we proactively share the next harvest outlook so you can plan price and volume
- Long-term customers enjoy priority slots in peak season and locked annual pricing
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This article was published on 2026-09-07, and last updated on 2026-09-07. The article will be continuously updated.
