A natural plant extract manufacturer and OEM/ODM partner
FAQ Header

What should I do if my lavender flower wax arrives damaged?

If your shipment arrives damaged, follow this simple process and we will resolve it quickly.

Step-by-Step Claims Process

  1. Do not discard the damaged goods or packaging — keep everything
  2. Photograph the damage: cartons, tins, and batch numbers
  3. Notify us within 7 days of receipt with photos and details
  4. We investigate and confirm responsibility within 48 hours
  5. Resolution: replacement, refund, or credit agreed

What to Record

ItemHow
Carton conditionPhotos of damaged outer boxes
Product conditionPhotos of tins and wax
Batch numbersFrom the label or carton
Shipping infoWaybill number and delivery date

Important Notes

  • If the damage is caused by the carrier, we help you file a claim
  • Insurance claims require the same evidence — keep photos and documents

Our goal is a fair and fast resolution. Most damage claims are settled within one week.

Relate Products

Sophora Flower Oil main image
Sophora Flower Essential Oil
Dai-Dai Flower Oil main image
Wild Chrysanthemum Oil main image
Tuberose Flower Oil main image
Pomelo Flower Oil main image

This article was published on 2026-09-07, and last updated on 2026-09-07. The article will be continuously updated.

Logo

Guilin Four Seasons Sunshine

sales@essentialoilsfactory.com
86 13367530509

Founded in 2006, Guilin Four Seasons Sunshine F&F Co., Ltd. is a natural plant extract manufacturer and OEM/ODM partner in Guilin, China, combining proprietary Living-Fragrance physical extraction with supercritical fluid extraction to deliver pure, traceable botanical ingredients to global food, flavor, fragrance and personal care brands.

What Are the Key Ingredient Specifications for Importing Neroli Oil into the US (Linalool and Linalyl Acetate Content)?

What Are the Key Ingredient Specifications for Importing Neroli Oil into the US (Linalool and Linalyl Acetate Content)?

2026-09-07 G4S
How Do You Verify the Terpinen-4-ol Content of Tea Tree Oil? Controlling the ≥40% Standard and Batch Variation?

How Do You Verify the Terpinen-4-ol Content of Tea Tree Oil? Controlling the ≥40% Standard and Batch Variation?

2026-09-07 G4S
What Are the Linalool Content Specifications of Michelia Leaf Oil, and How Do You Verify the ≥70% Standard?

What Are the Linalool Content Specifications of Michelia Leaf Oil, and How Do You Verify the ≥70% Standard?

2026-09-07 G4S
What Is the 1,8-Cineole Content Specification for Blue Gum Eucalyptus Oil, and How Do You Verify the 70–85% Range?

What Is the 1,8-Cineole Content Specification for Blue Gum Eucalyptus Oil, and How Do You Verify the 70–85% Range?

2026-09-07 G4S
What Are the Key Ingredient Specifications of White Michelia Oil, and How Does Linalool Content Affect Formula Selection?

What Are the Key Ingredient Specifications of White Michelia Oil, and How Does Linalool Content Affect Formula Selection?

2026-09-07 G4S