What is your after-sales policy?
We provide a clear and practical after-sales policy for lavender flower wax.
After-Sales Commitment
| Item | Policy |
|---|---|
| Quality guarantee | Product meets the agreed specification |
| Claims window | 7 days after receipt for quality claims |
| Documentation | COA, GC-MS and all papers on request |
| Technical support | Formulation and usage guidance |
What We Cover
- Wrong product or quantity delivered
- Damage during transit (with evidence)
- Quality deviation from the agreed specification
What We Do
- Investigate each claim within 48 hours
- Offer replacement, refund, or credit as agreed
- Provide corrective action reports for recurring issues
We believe in long-term partnerships — after-sales support is part of every order, not an extra service.
Relate Products
This article was published on 2026-09-07, and last updated on 2026-09-07. The article will be continuously updated.
