A natural plant extract manufacturer and OEM/ODM partner
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What should I do if my jasmine flower wax arrives damaged?

If your shipment arrives damaged, follow this simple process and we will resolve it quickly.

Step-by-Step Claims Process

  1. Do not discard the damaged goods or packaging — keep everything
  2. Photograph the damage: cartons, tins, and batch numbers
  3. Notify us within 7 days of receipt with photos and details
  4. We investigate and confirm responsibility within 48 hours
  5. Resolution: replacement, refund, or credit agreed

What to Record

ItemHow
Carton conditionPhotos of damaged outer boxes
Product conditionPhotos of tins and wax
Batch numbersFrom the label or carton
Shipping infoWaybill number and delivery date

Important Notes

  • If the damage is caused by the carrier, we help you file a claim
  • Insurance claims require the same evidence — keep photos and documents

Our goal is a fair and fast resolution. Most damage claims are settled within one week.

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This article was published on 2026-09-07, and last updated on 2026-09-07. The article will be continuously updated.

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Guilin Four Seasons Sunshine

sales@essentialoilsfactory.com
86 13367530509

Founded in 2006, Guilin Four Seasons Sunshine F&F Co., Ltd. is a natural plant extract manufacturer and OEM/ODM partner in Guilin, China, combining proprietary Living-Fragrance physical extraction with supercritical fluid extraction to deliver pure, traceable botanical ingredients to global food, flavor, fragrance and personal care brands.

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