A natural plant extract manufacturer and OEM/ODM partner
FAQ Header

How quickly do you respond to complaints?

We respond to all complaints within 24 hours, and aim to resolve them within one week.

Response Time Commitment

StageTime
Initial responseWithin 24 hours
Investigation1–3 working days
ResolutionWithin 1 week (most cases)

How to Submit a Complaint

ChannelBest For
EmailDetailed reports with photos
WhatsApp / WeChatQuick questions
Account managerComplex or recurring issues

What We Need From You

  • Order number and batch number
  • Description of the issue
  • Photos or test reports (if any)

We track every complaint in our quality system and provide a corrective action report when the root cause is identified.

Relate Products

Sophora Flower Oil main image
Sophora Flower Essential Oil
Dai-Dai Flower Oil main image
Wild Chrysanthemum Oil main image
Tuberose Flower Oil main image
Pomelo Flower Oil main image

This article was published on 2026-09-07, and last updated on 2026-09-07. The article will be continuously updated.

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Guilin Four Seasons Sunshine

sales@essentialoilsfactory.com
86 13367530509

Founded in 2006, Guilin Four Seasons Sunshine F&F Co., Ltd. is a natural plant extract manufacturer and OEM/ODM partner in Guilin, China, combining proprietary Living-Fragrance physical extraction with supercritical fluid extraction to deliver pure, traceable botanical ingredients to global food, flavor, fragrance and personal care brands.

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