How can I track my order and shipment?
Every order is tracked at two levels: production milestones reported by your account manager, and courier/carrier tracking numbers for the physical shipment.
Tracking Channels
| Stage | What You Receive |
|---|---|
| Production | Weekly status, production photos, QC results |
| Filling & packing | Filling photos, carton/container photos |
| Dispatch | Tracking number (courier or B/L) |
| In transit | Courier tracking link or vessel tracking |
| Delivery | Proof of delivery / arrival notice |
With your order number, our sales team answers tracking queries within one working day — or you can follow the tracking link we send at dispatch.
This article was published on 2026-09-07, and last updated on 2026-09-07. The article will be continuously updated.