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How can I track my order and shipment?

Every order is tracked at two levels: production milestones reported by your account manager, and courier/carrier tracking numbers for the physical shipment.

Tracking Channels

StageWhat You Receive
ProductionWeekly status, production photos, QC results
Filling & packingFilling photos, carton/container photos
DispatchTracking number (courier or B/L)
In transitCourier tracking link or vessel tracking
DeliveryProof of delivery / arrival notice
Courier orders (DHL/FedEx/UPS) give door-to-door tracking from pickup; sea-freight orders include the bill of lading number, vessel name and estimated arrival date, which your forwarder or the carrier's site can track.

With your order number, our sales team answers tracking queries within one working day — or you can follow the tracking link we send at dispatch.

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This article was published on 2026-09-07, and last updated on 2026-09-07. The article will be continuously updated.