What is your after-sales and warranty policy?

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We provide a documented after-sales warranty: goods are warranted to conform to the agreed specification at shipment, with replacement for non-conforming product at our cost; storage and formulation support continue for 12 months after delivery. After-Sales Coverage ItemPolicySpecification warrantyAgainst agreed COA/GC-MS at shipmentNon-conformanceReplacement or credit at our costTechnical support12 months: usage, dilution, complianceDocumentationClaims guidance + COA archive accessBatch traceabilityFull lot records retained 36 monthsClaims must be raised within 30 days of receipt for visible damage, and within the shelf life for hidden defects. Our technical team stays available for reformulation and label-compliance questions long after the container leaves port.Request the full warranty clause with your contract draft and we will confirm the terms in writing.

Item	Policy
Specification warranty	Against agreed COA/GC-MS at shipment
Non-conformance	Replacement or credit at our cost
Technical support	12 months: usage, dilution, compliance
Documentation	Claims guidance + COA archive access
Batch traceability	Full lot records retained 36 months

What is your after-sales and warranty policy?

After-Sales Coverage

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