Are samples free and how are they delivered?

Question

Accepted Answer

The sample itself is free of charge for prospective customers; the courier cost and, where applicable, the sample pack are arranged according to your region and order potential. SituationTypical ArrangementFirst sample requestSample free; courier cost to be covered by buyerBulk-order negotiationCourier cost often credited or sharedExpress courierDHL/FedEx/UPS door-to-door, small sealed packSpecial pack (aluminum etc.)Pack cost may be chargedDelivery to most destinations takes about 3–7 working days by international courier. The sample travels sealed with the COA; keep it cool on arrival and note the batch number when you order bulk so we can supply the same or nearest batch.Send your company details and courier account (or confirm who covers shipping), and we will dispatch immediately.

Situation	Typical Arrangement
First sample request	Sample free; courier cost to be covered by buyer
Bulk-order negotiation	Courier cost often credited or shared
Express courier	DHL/FedEx/UPS door-to-door, small sealed pack
Special pack (aluminum etc.)	Pack cost may be charged

Are samples free and how are they delivered?

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