How do you handle complaints and quality disputes?

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Accepted Answer

Complaints go through a structured four-step process designed for fast, fair resolution based on batch evidence. StepActionTimeline1. IntakeComplaint registered with batch number and evidenceDay 02. InvestigationRetained sample tested; production records reviewedWithin 3 days3. VerdictCause confirmed; responsibility agreedWithin 5 days4. ResolutionReplacement, credit or corrective actionPer agreementWe keep a retained sample of every batch for one year or more, which is the reference for any dispute. If the fault is ours, we agree replacement or credit; if it lies in transit or downstream handling, we provide the evidence to support your carrier claim.Report any issue with your batch number and photos, and we will start the investigation immediately.

Step	Action	Timeline
1. Intake	Complaint registered with batch number and evidence	Day 0
2. Investigation	Retained sample tested; production records reviewed	Within 3 days
3. Verdict	Cause confirmed; responsibility agreed	Within 5 days
4. Resolution	Replacement, credit or corrective action	Per agreement

How do you handle complaints and quality disputes?

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