What is your after-sales and claims policy?
Our after-sales policy covers quality-related claims, transit damage and documentation support, with clear evidence requirements and response times.
| Claim Type | Handling |
|---|---|
| Quality (vs COA) | Investigation with retained batch sample and COA |
| Transit damage | Claims initiated with the carrier using photos and B/L |
| Documentation | Corrections issued within days |
Transit damage claims follow the carrier's procedure — we assist with the evidence pack and coordinate with your forwarder. Send your claim details and we will assign a case coordinator.
Relate Products
This article was published on 2026-09-07, and last updated on 2026-09-07. The article will be continuously updated.
