What should I do if I receive damaged goods?

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If your shipment arrives damaged, follow this simple process and we will resolve it quickly. Step-by-Step ProcessDon't discard the damaged goods or packagingTake photos of the damaged items, cartons, and outer shipping boxNote the damage on the delivery receipt if possibleContact us within 7 days with the photos and batch number How We Resolve Damage TypeResolutionTransit damage (dented tins, leaks)Replacement at our cost (if uninsured claim accepted)Quantity shortageVerification + re-shipment or creditSeal broken / contaminationFull investigation + replacementWe also recommend purchasing shipping insurance for sea freight so transit claims are settled directly with the carrier. Our team will guide you through the claim from start to finish.

Damage Type	Resolution
Transit damage (dented tins, leaks)	Replacement at our cost (if uninsured claim accepted)
Quantity shortage	Verification + re-shipment or credit
Seal broken / contamination	Full investigation + replacement

What should I do if I receive damaged goods?

Step-by-Step Process

How We Resolve

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