FAQ Header

How can I track my order after shipment?

You receive real-time tracking from the moment your order leaves the plant: courier/airway/bill-of-lading numbers plus proactive milestone updates from your account manager.

Tracking Channels

StageTracking Method
ProductionWeekly production photos/videos + milestone report
ShipmentTracking number within 24h of dispatch
Express (DHL/FedEx/UPS)Live online tracking link by email/SMS
Air/Sea freightAWB/BL number + arrival alerts from forwarder
DeliverySignature confirmation; delivery photo on request
Your dedicated account manager gives status updates at every stage, and we proactively notify you of any customs or transit issue within 24 hours. Delivery exceptions (delays, damages) are handled per our after-sales policy.

Provide your order number for an instant status report any time.

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This article was published on 2026-09-07, and last updated on 2026-09-07. The article will be continuously updated.