A natural plant extract manufacturer and OEM/ODM partner
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What is your after-sales policy for quality claims, returns and reorders?

Our after-sales policy covers quality guarantees, transit-damage replacement, return credits and priority reordering, so every order is protected from QC release to your production line.

After-Sales Policy

ScopePolicy
Quality guaranteeBatch meets COA specs at QC release; retained samples for 3 years for verification
Transit damagePhoto evidence within 7 days → free replacement or credit
Non-conformanceReturn/credit or rework per root-cause report
Reorder priorityContract/priority buyers get allocation before spot buyers
Documentation supportCOA/GC-MS/MSDS re-issuance free within 12 months
Technical supportFormulation, dosage and stability advice free for customers
Claims window: quality claims within 15 days of arrival, transit damage within 7 days with photos. We maintain stock buffers specifically to cover replacement orders quickly.

Review the full after-sales terms on the Proforma Invoice — or ask for the policy sheet with your quotation.

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This article was published on 2026-09-07, and last updated on 2026-09-07. The article will be continuously updated.

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Guilin Four Seasons Sunshine

sales@essentialoilsfactory.com
86 13367530509

Founded in 2006, Guilin Four Seasons Sunshine F&F Co., Ltd. is a natural plant extract manufacturer and OEM/ODM partner in Guilin, China, combining proprietary Living-Fragrance physical extraction with supercritical fluid extraction to deliver pure, traceable botanical ingredients to global food, flavor, fragrance and personal care brands.

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