A natural plant extract manufacturer and OEM/ODM partner
FAQ Header

How quickly do you respond to complaints?

We respond to all complaints within 24 hours and aim to resolve most within one week.

Response Timeline

StageTimeline
Initial responseWithin 24 hours
Investigation1–3 working days
ResolutionWithin 1 week

How to Submit a Complaint

ChannelBest For
EmailDetailed reports with photos
WhatsApp / WeChatQuick questions
Account managerOngoing issues

Information to Include

  • Order number
  • Batch number
  • Issue description
  • Photos or test reports

Quality System

Every complaint is logged in our quality system, tracked to closure, and followed by a corrective action report when needed. This loop ensures the same issue does not recur.

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This article was published on 2026-09-07, and last updated on 2026-09-07. The article will be continuously updated.

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Guilin Four Seasons Sunshine

sales@essentialoilsfactory.com
86 13367530509

Founded in 2006, Guilin Four Seasons Sunshine F&F Co., Ltd. is a natural plant extract manufacturer and OEM/ODM partner in Guilin, China, combining proprietary Living-Fragrance physical extraction with supercritical fluid extraction to deliver pure, traceable botanical ingredients to global food, flavor, fragrance and personal care brands.

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