How do you handle quality complaints on Astragalus root oil?

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Accepted Answer

Complaints are handled under a documented procedure with fast response and retained-sample investigation. Complaint Handling Procedure StepCommitment1. AcknowledgeComplaint confirmed within 24 h of notification2. InvestigationQA opens a case: review batch COA, retained sample, shipping record3. TestingIndependent retest (in-house or third-party) if needed, within 15 working days4. ResolutionReplacement, credit, or corrective-action report — agreed with you5. PreventionRoot-cause actions logged into our quality systemClaims are accepted within 30 days of receipt for transit/shortage issues; quality claims within the stated shelf life24-month retained samples per batch allow objective investigation of late-emerging issues

Step	Commitment
1. Acknowledge	Complaint confirmed within 24 h of notification
2. Investigation	QA opens a case: review batch COA, retained sample, shipping record
3. Testing	Independent retest (in-house or third-party) if needed, within 15 working days
4. Resolution	Replacement, credit, or corrective-action report — agreed with you
5. Prevention	Root-cause actions logged into our quality system

How do you handle quality complaints on Astragalus root oil?

Complaint Handling Procedure

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