How are complaints about Aglaia odorata oil handled?
We follow a clear 5-step complaint process designed to resolve issues fast and prevent recurrence.
5-Step Process
| Step | Action |
|---|---|
| 1. Report | Send batch number + photos + issue description |
| 2. Acknowledge | We confirm receipt within 1 working day |
| 3. Investigate | We test against our retained 3-year reference samples and your COA |
| 4. Resolve | Replacement, credit, refund or rework — agreed with you |
| 5. Prevent | Root-cause action documented to prevent recurrence |
Resolution Commitment
- Acknowledgment: within 1 working day
- Investigation: within 3–5 working days
- Resolution: replacement/credit within 5–10 working days of agreement
Quality issues are rare with this product, but if they occur you have a documented, accountable partner. Register a complaint with your batch number and we will take it from there.
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This article was published on 2026-09-07, and last updated on 2026-09-07. The article will be continuously updated.
