What is your after-sales and claims policy for Aglaia odorata oil?
Our after-sales policy is designed to protect your investment in this premium natural oil.
After-Sales Terms
| Item | Policy |
|---|---|
| Quality claim window | 30 days from receipt |
| Required evidence | Batch number + photos + original packaging |
| Confirmed quality issues | Replacement or credit |
| Transit damage | Claim assistance with courier/insurer |
| Documentation | Lifetime access to batch COA, GC-MS and MSDS |
| Technical support | Lifetime formulation and usage advice |
Notes
- Claims require the original container or intact photos of label, batch number and seal
- Storage conditions must follow our guidance (cool, dark, sealed)
- We keep batch reference samples for 3 years for verification
For non-quality issues (logistics, documents), contact your account manager directly — we handle them with the same 5-step process.
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This article was published on 2026-09-07, and last updated on 2026-09-07. The article will be continuously updated.
