FAQ Header
Can you handle urgent or rush orders?
Stock sizes ship in 3–7 working days; urgent bulk 7–12 days; custom labels add 3–5 days.
Do you support third-party testing?
SGS, BV, Intertek, TÜV and ISO 17025 labs for GC-MS, heavy metals, microbiology, allergens.
Is rose hydrosol sensitive to temperature during winter transit?
Water-based, freezes below 0°C; thaw slowly; winter packing and insulated transport offered.
What are the recommended storage and transport conditions?
Store sealed at 5–30°C, dark and dry; avoid freezing; cold-chain option for hot routes.
What does the rose hydrosol smell like?
Classic deep rosy-floral, soft and rich, with honeyed and slightly spicy undertones.
What shipping methods do you offer?
Courier, air, sea LCL/FCL and rail options with tracking; liquid packed as non-hazmat.
What is the shelf life and how should it be stored?
24 months shelf life; keep sealed, cool and dark; refrigerate after opening.
What is your sample policy?
Free product samples; buyer pays freight; evaluation packs and blend trials available.
How should I evaluate samples and do you support stability testing?
Check aroma, appearance, pH and miscibility; accelerated and long-term stability testing available.