FAQ Header
What are the FOB price tiers for bulk orders?
Volume-tiered FOB China pricing; quotes depend on volume, pack size, destination and flower supply.
Is the jasmine hydrosol suitable for the US market (FDA / MoCRA)?
Aligned with FDA 21 CFR §182.20 GRAS; supports MoCRA registration via full dossier (COA, MSDS, GMP evidence).
How is the jasmine sambac hydrosol produced?
Steam distillation of dusk-harvested fresh blossoms; hydrosol is the co-produced water phase with cold-trap preservation.
What export documents do you provide with each shipment?
Invoice, packing list, B/L, COA, MSDS and CO provided; phytosanitary and Halal/organic on request.
Is the hydrosol compliant with EU REACH and the EU Cosmetics Regulation?
Supports EU 1223/2009 compliance with INCI, allergen declaration, MSDS and technical file; REACH duties assessed per importer.
Can you create a custom scent or blend based on my brief?
Custom aroma intensity, hydrosol blends, added naturals and preservative systems developed to your brief.
What packaging options are available for bulk and retail?
PET drums, aluminum bottles, retail bottles, custom design, printing and cartons for bulk or retail.
How much hydrosol fits in a container?
Indicative 20 ft load approx. 4,000–5,000 L (jerry cans) to 10,000 L (drums); 40 ft roughly doubles.
How do you handle complaints and resolve issues?
Documented 5-step process: receive, investigate, diagnose, propose, close — same-day response, 7-day proposal.