Five steps: inquiry → PI quote (24h) → deposit 30% T/T or L/C → production & QC → shipment with docs; sample step available first; dedicated account manager.
Waybill tracking by email/SMS at dispatch; weekly production updates with photos; vessel/container data for sea freight; 24/7 support; delays beyond 48h proactively reported.
Claimable: 100% natural, no carriers/additives, Dao-di origin, sanshool actives, T/TSSP 039-2023 compliance; NOT claimable: therapeutic/disease claims or organic without certificate.