Do you offer organic certification or clean-beauty documentation?
Clean-beauty ready (single natural ingredient); organic claims require farm-level conversion planning.
How can I track my order after placing it?
Milestone updates from production to delivery plus live tracking numbers and a dedicated coordinator.
What is the ordering process from inquiry to delivery?
Six-step process: inquiry, quotation, sample approval, PI/payment, production, shipping with a dedicated coordinator.
Do you support OEM and private label for gardenia hydrosol?
Full OEM/ODM: private label, custom bottle/closure/artwork, formula support, from 5 L trial runs.
What formulation support do you provide to OEM customers?
Dosage, stability and compatibility guidance plus batch-backed documentation for OEM development.
Is the hydrosol 100% natural and free of alcohol, synthetic fragrance and preservatives?
100% floral condensate — no alcohol, synthetic fragrance, preservatives, colorants or solvents.
What is the MOQ and how do volume discounts work?
MOQ from 5 L with stepwise volume discounts; OEM MOQ depends on packaging and label setup.
Without preservatives, how is microbial safety controlled?
Fresh raw material, hygienic filling and per-batch microbial tests; natural pH helps suppress spoilage.
Which ports do you ship from and who handles export clearance?
Ships from Shanghai-area ports; factory handles export clearance; import side per Incoterm.