How is the gardenia hydrosol produced?
Steam distillation of fresh blossoms; true saturated floral condensate, alcohol-free and solvent-free.
What export documents do you provide with each shipment?
Invoice, packing list, B/L, COA, CO and MSDS; destination-specific docs on request.
How do you support EU REACH and EU cosmetics regulation compliance?
Provides identity, GC-MS, COA and MSDS data supporting REACH and EU Cosmetic Regulation compliance.
Can you blend custom fragrance or skincare bases?
Custom water-phase blends with other hydrosols and botanicals for signature scents or functions.
What packaging customization options are available?
PET/aluminum bottles, custom closures, private labels and custom fill volumes; MOQ per pack type.
How many liters fit in a standard container?
Weight-limited water-based load; ~20,000–24,000 L per 20 ft; load plan provided per order.
How do you handle complaints and quality disputes?
Four-step complaint process with retained batch samples; replacement/credit where fault is ours.
Do you provide a COA with every batch?
Every batch is released with a COA covering physical, micro, heavy metals, sensory and traceability data.
Which quality standards and certifications does the factory hold?
ISO 9001 system; per-batch COA, MSDS and GC-MS; full traceability from contract farm to filling.